Frequently Asked Questions

Water-Resistance

Can I shower, bathe, or swim with my watch?

The Exocet A3 is water-resistant to 3 ATM, and the Mirage A4 is water-resistant to 5 ATM. Please note that water-resistance is not the same as being water-proof. Your watch can withstand sweat, splashing, or light rain, but it cannot withstand swimming, showering, bathing, diving, or being in a sauna. Furthermore, extreme temperature changes or humidity can negatively affect the sealing material, resulting in degradation of water-resistance. You should avoid wetting your leather watch strap - while the leather is treated for resistance, any significant exposure to liquid can damage it.

Operation

How often should I wind my watch?

All Brawer timepieces are automatic (self-winding). Your watch will wind itself using the kinetic movement of your wrist, and features a power reserve of 40 hours. When fully wound, your watch will run for almost two full days. If not worn for some time, however, you may want to jumpstart the power reserve manually. To hand-wind, press in the winder and turn it clockwise. Once it is fully wound, you will feel resistance. Do not wind it past this point.

Warranty

What is the warranty on my watch?

Your Brawer timepiece is covered by a one-year warranty against any manufacturing faults.

Authenticity

How can I ensure I am buying a genuine Brawer timepiece?

You can ensure you are buying a genuine Brawer timepiece by placing your order at an authorized Brawer retailer, or at brawertimepieces.com. Every genuine timepiece comes with a certificate of authenticity, featuring the piece's unique unit number and a signature of the founder, Edward Brawer.

Straps

What kind of strap will I receive with my watch?

We are proud to offer our customers a selection of four exquisite lizard skin straps from Camille Fournet, the world’s most highly renowned strap maker. Every strap is handcrafted in France by seasoned artisans, and made exclusively from the highest quality skins. Skins are selected from the best eco-friendly leather tanners, and undergo very stringent wear and tear and quality control tests. Each strap has a water resistant lining made of natural rubber, ensuring maximum comfort and durability.

Ordering

What are the available payment options?

We accept payment by VISA, MasterCard, or American Express.

Are any sales/other taxes applicable?

We charge GST/HST to Canadian customers only. Orders outside of Canada incur no sales/consumption tax. Customs duties may apply in countries with import tariffs.

What countries do you ship to?

North America

Canada, United States.

Europe

Andorra, Austria, Belgium, Bouvet Island, Czech Republic, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greenland, Guernsey, Holy See (Vatican City State), Iceland, Ireland, Isle Of Man, Italy, Jersey, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, San Marino, Spain, Sweden, Switzerland, United Kingdom.

Asia

Israel, Japan, South Korea.

Oceania

Australia, New Zealand.

Other

Hong Kong, India, Malaysia, Singapore, Thailand, Vietnam.

Any other country that is listed in the country list at checkout may be shipped to, but individual orders are subject to a review on a per-case basis. If your country is not listed here, you may contact us to consider an exception. These measures are in place to prevent fraud.

What is the shipping cost?

Shipping is complimentary for all orders in Canada, and the United States. Shipping is a flat $50 for Europe, and $75 for other areas.

How is the order packaged?

We use the best shipping materials to ensure that your package arrives safely.